Frequently
Asked
Questions

Frequently Asked Questions
About BlueStone
  • Who are we? What makes BlueStone different?
    BlueStone is different because we offer you an exquisite range of fine jewellery designs from India and a unique and hassle free online shopping experience that you're sure to enjoy.
  • Where is BlueStone located?
    We are located in Bangalore, the Garden City, once a pensioner's paradise now 'The Silicon Valley of India'. We design and manufacture all our jewellery in India.
  • Where is your jewellery made?
    All our jewellery are manufactured in India.
  • Does BlueStone have a catalog?
    No, we don't have a print catalog as of now.
  • Do you offer any additional discounts?
    No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.
  • Do you sell gift cards or gift certificates?
    You may contact our Customer Delight team at 1800-419-0066 or cs@bluestone.com and they will help you with a customized gift card. Our discount vouchers or gift certificates are not applicable on Gold Coins.
  • I can't find the piece I wanted on the site anymore. Can I still order it?
    It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact BlueStone Customer Delight team.
 
Delivery
  • How much does it cost me to have a BlueStone product delivered to my home?
    BlueStone provides free shipping on all items within India.

    *Free shipping is not applicable on gold coins.
  • What is the estimated delivery time?
    For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days. You may browse these products here: Express Delivery

    The rest of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

    Please note that the business days mentioned do not include Sundays and festive holidays.

  • How will the delivery be done?
    We process the national delivery only through reputed insured couriers like Bluedart. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused. 
  • How safe is my product?
    Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart for orders within India. Please do not accept any package that has been tampered with.
  • Does BlueStone deliver internationally?
    Currently, we take orders for delivery only in India.
  • Can I change my shipping address after I have place an order?
    Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Delight team at 1800-419-0066 for assistance.

    For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.
  • Customer Delight
    In case your queries were unanswered contact our 'Customer Delight' team at 1800-419-0066
  • Do you ship to my location(Pincode)?
  • Is Cash on Delivery(COD) available for my location(Pincode)?

    Check for Cash on Delivery availability

 
Returns and Exchanges
  • What is your Money Back Policy?
    Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.

    This is, however, applicable for orders within India & USA only.
  • Will you withhold some shipping charges when I return the product within 30 days?
    No. When we said, we'll return the money you paid in full, we meant it.
  • Will I have to pay for shipping the product back to you?
    We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.

    This is, however, applicable for orders within India only.
  • How do I return the product to BlueStone within 30days?
    1. Contact our customer delight team at 1800-419-0066.
    2. As soon as we receive your request we will courier you a BlueStone tamper proof package. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.
    3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by BlueStone. Note that once the package is sealed, it cannot be opened unless destroyed.
    4. Once your package is ready, just contact our customer delight team and we will send a courier to pick it up from you.
    5. In some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, we will share the nearest location of our logistic partner where you can drop your tamper proof package of BlueStone jewellery.
      You will not be charged anything for this return shipping. In case, there are any expenses incurred by you, please send us a scanned copy of the receipt and we will be happy to reimburse these to your BlueStone account.

      Once your returned item is received by BlueStone, your refund or new item will be processed.

  • What is your Exchange & Buy-back Policy?
    We offer a Lifetime Exchange & Buy-back on all purchases made from BlueStone, within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 for return shipping charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

    For details, click here

 
Jewellery
  • Can I commission a custom design?
    Please call our Customer Delight team and they will be able to help you. You can customize the gold karatage and the diamond colour-clarity combination online as per your choice.
  • Can I get the jewellery in a different gemstone or metal not offered on BlueStone?
    Please call our Customer Delight team and they will help you with possible choices.
  • Do pendants come with the chain?
    Yes, we do have a selection of chains to offer you. After you select a pendant, click on 'Buy Now'. This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

    After selecting your pendant, please click on "BUY NOW" and then browse for an 18Kt Yellow or White gold chain
  • Can I order a ring in a size that isn't offered on the site?
    No, our apologies as of now we do not accept orders for custom sizes.
  • What if I don't know the ring size?
    We have a complimentary plastic ring sizer that we'd be happy to send across to you. We'd love to help you get your ring size it right the first time!

    This service is applicable on orders within India only.
  • Do you carry a specific style/gem?
    You can use the drop down menus in our top navigation bar to browse by piece type or by gem. We also have very powerful text search. Just type what you are looking for in the search box in the upper right-hand corner of the site. You can find colors, styles, and price ranges this way also.
  • Does BlueStone sell Conflict Free diamonds?
    Rest assured, BlueStone.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).To know more about Conflict free diamonds.
  • What will my packing be like?
    Your jewellery will arrive in exclusive BlueStone gift boxes.
  • Is my jewellery authentic and certified?
    All diamond and gemstone jewellery bought from BlueStone.com is certified by SGL, IGI, GIA or HKD and all gold jewellery bought from BlueStone.com is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world
  • I lost my jewellery certificate, can I get a duplicate?
    Yes we can arrange a duplicate for you for Rs 500. It will come with copy/duplicate written across the certificate as a watermark.

    For delivery outside India, we will be charging an additional 20 USD as shipping charges.
  • Can I re-size my Ring?
    Incase your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of shipping date.

    Currently, this service is available for orders within India only.
  • Are your prices lower than a local jewellery store?
    Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.
 
Solitaires
  • Wide Range
    Choose from our extensive collection of jewellery and accessories, and create moments that will last a lifetime!
  • No Middle Men
    We've taken care to ensure we avoid any costing involved in traditional showroom, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.
  • Certified Solitaires
    Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute (IGI).
  • Transparency
    From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and a one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.
  • Conflict Free Diamonds that are Responsibly Sourced
    Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At BlueStone we believe in being just and ethical about our diamonds, and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.
  • Low Inventory Costs
    We sell exclusively at www.bluestone.com. One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look to keep you happy!
  • What is your return policy for solitaires?
    For purchases within India, we have a 30-Day No Questions Asked Money Back Policy that is meant to give you sufficient time to make sure that your purchase is perfect. If, for any reason, you feel the need to return your solitaire, we will be happy to provide you a full refund or exchange, within 30 days of the date of delivery. Please note that this is subject to a value limit of Rs. 5,00,000/- in case of solitaires.

    We also offer you a Lifetime Buy Back Policy on Solitaires wherein you may sell your solitaire back to us for 80% of its current market value. This is subject to a value limit of Rs. 10,00,000/- for solitaires.

    Please note that Solitaire Diamonds can also be exchanged with any other BlueStone product or solitaire at 90% of its current market value. This is, however, subject to a value limit of Rs. 10,00,000/-
  • How do I return it?
    You may contact us via mail, phone or chat and we will be happy to courier a BlueStone tamper proof package to you. Please secure your solitaire in this package, along with the original packing material and certificate. Once you have the package ready, contact us and we will have it picked up from you through courier service.

    We will refund the money to your bank account or credit card once we have received the solitaire. Please note that in case of an exchange, you will be receiving a voucher of the exchange value from us. This voucher can be used to purchase jewellery available on our website.

    Please note, this is applicable for orders within India only.
 
Making an online purchase
  • How should I place an order online?
    Please follow these simple steps:
    1. Select your piece of Jewellery and 'Add to your Shopping Bag'.
    2. Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'.
    3. Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.
    4. Enter your shipping details and continue to the Payment Options.
    5. Select your Mode of Payment and Place the order.
    6. You will receive an order confirmation email to the e-mail you provided while placing your order.
  • Can I order by phone?
    Sure.You can browse through our designs on the website and order your selected design by phone. Our customer Delight representative would help you place the order. Please contact them at 1800-419-0066
  • Will I get an order confirmation?
    Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.
  • How to Cancel an Order?
    Please contact our Customer Delight team at 1800-419-0066 to cancel your orders.
  • How do I track my order after it has been shipped?
    Please log in to your BlueStone account and track your order in the "Order History" section of your account.
 
Payments
  • How do I make a payment for a BlueStone purchase?
    BlueStone offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.

    All Credit/Debit card details remain confidential and private. BlueStone and our trusted payment gateways use SSL encryption technology to protect your card information.
  • Are there any hidden costs?
    There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
  • Are prices on BlueStone.com subject to change?
    Prices on BlueStone.com are subject to change without notice. Please expect to be charged the price for the BlueStone merchandise you buy as it is listed on the day of purchase
  • How do I pay using a Credit/Debit card and is it safe?
    We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.
    All Credit/Debit card details remain confidential and private. BlueStone and our trusted payment gateways use SSL encryption technology to protect your card information
  • How long will it take to get refunds, if any?
    The refunded amount will be directly credited to your bank account after we receive your jewellery. Please mail or call our customer delight team with your bank account and IFSC code which can be found printed on your cheque book.
 
After Purchase Questions
  • Do you match prices if an item I purchased goes down in price later?
    All sales prices are final and BlueStone does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.
  • What happens if the ring I bought doesn't fit?
    We offer complimentary ring resizing within 30 days from shipping date. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from date of shipping, if the design permits, we can resize the ring for a small charge. This is applicable for orders within India only.
  • What if there is a problem with my purchase?
    If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with product, you can return the product to us within 30 days, we have a 30-day No questions asked Money Back Policy. This is applicable for orders within India only.
  • Can I take a ring to my local jeweler to have it resized?
    Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 30 day money back and lifetime exchange policy, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.
 
Policies
  • 30 day money back policy*
    Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date. Yes, It's that simple .We can only accept the product without custom engraving, in its original condition and with the certification.  This policy is applicable on orders within India only.

    Will you withhold some shipping charges when I return the product within 30 days? 

    No. When we said, we'll return the money you paid in full, we meant it. 

    Will I have to pay for shipping the product back to you?
    We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.

    How do I return the product to BlueStone within 30days?

    1. Call our customer delight team to place your return request.

    2. We will courier a BlueStone tamper proof package to you. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.

    3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by BlueStone. Note that once the package is sealed, it cannot be opened unless destroyed. 

    4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

    5. Once your returned item is received by BlueStone, your refund or new item will be processed.

    *not applicable on gold coins
  • 100% Refund
    Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

    This policy is applicable on orders within India only.
  • Free returns
    We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you. Please note, this is applicable on orders within India only.
  • Lifetime Exchange & Buy-Back Policy
    We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from BlueStone, within India. The product along with the original product certificate, can be returned or exchanged for its current market value, with deductions towards making charges.

    This means your product's current value of gold, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.

    If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
  • Lifetime Exchange
    The value of the exchanged product after deductions towards making charges and discounts will be credited to your BlueStone account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.
  • Lifetime Buy-Back
    If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Payment will be made via online bank transfer within 10 days of receipt of the product.

    Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product. Jewellery returned showing signs of alteration by anyone other than BlueStone shall not be accepted for return.

    *For our exchange policy on Solitaires, please click here.
    Category Value
    Coins 100% for exchange 90% for buy back
    Gold jewellery 100% for exchange 90% for buy back
    Diamond 100% for exchange 90% for buy back
    Gemstone 100% for exchange 90% for buy back
  • Solitaire Exchange and Buy back Policy
    We offer a Lifetime Exchange Policy and Buy-Back Policy on Solitaires worth less than or equal to Rs. 10, 00,000 purchased from BlueStone, within India. The product along with the original product certificate, can be exchanged or returned basis its current market value.

    If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

    Lifetime Exchange
    The value of the exchanged solitaire will be credited to your BlueStone account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.

    Lifetime Buy-Back
    If you choose to return the product, we will refund 80% of the total amount, with deductions towards discounts and making charges. Refund will be made via online bank transfer within 10 days of receipt of the product.

    Solitaire exchange and buy-back will be dealt by our solitaire experts on a case to case basis. Based on our quality inspection, we reserve the right to revise the exchange and buy-back amount of the product.

    Solitaires and mounts showing signs of alteration by anyone other than BlueStone or damaged in any other manner shall not be accepted for exchange.

    Category Value
    Solitaire 90% for exchange 80% for buy back
    Solitaire mounts (plain gold) 100% for exchange 90% for buy back
    Solitaire mounts (diamond/gemstone) 100% for exchange 90% for buy back
  • Free Shipping
    BlueStone provides free delivery/shipping on all items within India. Our delivery date depends on the product selected as well as the shipping address. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days.
    You may browse these products here: Express Delivery

    The rest of our products are  ‘Made to Order’ and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

    Please note that the business days mentioned do not include Sundays and festive holidays.

    *Free shipping is not applicable on gold coins.
  • Transit Insurance
    All goods will be fully insured by BlueStone until they reach you, so your purchase is 100% safe.
  • Customer Delight
    Need help? Think we could have done something better?
    We are listening and happy to do what we can to improve. Please let us know.

    We can be reached at cs@bluestone.com or at 1800-419-0066 between 8am-12 midnight, 7 days a week.

    Our registered office address is:

    BlueStone Jewellery and Lifestyle Pvt. Ltd.
    IndiQube, 3rd Floor,
    Plot No. 19/4 & 27,
    Kadubisanahalli,
    Outer Ring Road,
    Bangalore 560103
    Karnataka, India
 
Gift card
  • What are terms and conditions of BlueStone Gift Card programme?

    1. Valid for a period of 12 months from the date of purchase.
    2. Any balance amount left in a used gift card can be reused within the validity period.
    3. Upto 3 gift cards can be used in single transaction.
    4. Gift card brought on the website is valid for all products available on www.bluestone.com.
    5. To redeem this gift card on www.bluestone.com, please use the Gift Card option on the payment page and enter the above card number and card pin while placing the order. Any balance amount left on the used gift card can be reused within the validity period.
    6. For return of products purchased using gift cards, the money returned will be credited in form of Bluecredits to the customer.
    7. BlueStone is not responsible if the gift card is lost, stolen or used without permission.
    8. The gift cards cannot be replaced, refunded or exchanged for cash.
    9. BlueStone is the final authority on the interpretation of these rules. Products and services are subject to availability.
    10. Bluefew points and Bluecredits can't be used to purchase gift cards.
 
Try at Home
  • How many designs can I try at home?
    You can add as many designs as you want for the trial.
  • How to add the designs to try at home appointment?
    You can go through our designs and add them to the appointment by clicking on "Try at home". We will bring them during the visit.
  • Can I schedule the trial at my office?
    Yes, you can schedule it at your office or any place that is convenient to you.
  • Is the home trial free?
    Yes, the home trial is absolutely free.
  • Am I expected to buy after trying the jewellery?
    There is no compulsion to buy from us after the trial. You can buy only if you like something.