Shipping & Returns Policy
30 day return policy
Our 30-day No Questions asked Return Policy gives
you time to make sure your purchase is perfect. If you need to
return it for any reason, we'll happily provide you with a full
refund or exchange, within 30 days of the date. Yes, It's that
simple. We can only accept the product without custom engraving, in
its original condition and with the certification. Will you withhold
some shipping charges when I return the product within 30 days? No.
When we said, we'll return the money you paid in full, we meant it.
Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemological world, and should be considered an essential part of any transaction. We take this responsibility very seriously.
Will I have to pay for shipping the product back to you? We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day return policy.
How do I return the product to Bluestone within 30days? 1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
2. We will courier you a Bluestone tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Bluestone. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
5. Once your returned item is received by Bluestone, your refund or new item will be processed shortly.
100% Refund Our 30-day No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
Free Returns We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.
Lifetime exchange policy Bluestone offers a Lifetime Exchange Policy. If the product and diamonds/stones are intact, the piece may be exchanged for any other item at 80% of the current market price. At the time of exchange, presentation of certification card is required.
Free Shipping Bluestone provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.
Transit Insurance All goods will be fully insured by Bluestone until they reach you, so your purchase is 100% safe.
Customer Delight Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at email@example.com or at 080-6768 4939 between 8am-10pm, 7 days a week.
Our registered office address is:
Jewels Online Distribution India Pvt. Limited
212/A, 1st Floor,
1st Main Road,
2nd Stage, Domlur