Frequently Asked Questions

Bluestone is different because we offer you an exquisite range of fine jewellery designs from India and a unique and hassle free online shopping experience that you're sure to enjoy.

We are located in Bangalore, the Garden City, once a pensioner's paradise now 'The Silicon Valley of India'. We design and manufacture all our jewellery in India.

No, we only sell through the online store www.bluestone.com and don't keep an inventory of jewellery which you can see. Majority of our designs are 'make-to-order'. We do not have a snazzy store and the cost saved there is passed on as benefits to our customers.

Most of our Jewellery is made in India except a few pieces and component like findings, which are imported.

No, we don't have a print catalog as of now.

No, we do not offer any discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers instead of discounts.

No, we do not sell gift cards as now. However, we would be doing so shortly.

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact Bluestone Customer Delight team.

Bluestone provides free shipping on all items within India.

Our delivery date depends on the product that you select. We have several products which can be delivered to you in 3 working days. You can see these products here: http://www.bluestone.com/jewellery/3-day-delivery.html

Some of our products are 'Made to Order' and we take 10 working days to deliver these 'Made to Order' jewellery pieces safely to you. These 10 working days do not include Saturdays, Sundays and other festive holidays.

We process the national delivery only through reputed insured couriers like Bluedart. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart. Please do not accept any package that has been tampered with.

Bluestone doesn't deliver items internationally as yet, but we will do so very shortly!

If it is not shipped as yet, you can change the shipping address or else Bluestone will coordinate with our courier partners to get your purchase delivered to the new address. Please contact our Customer Delight team at 080-6768 4939. If your address cannot be changed because your jewellery is in transit, we will reship it to your new address as soon as the consignment is returned back to us.

In case your queries were unanswered contact our 'Customer Delight' team at 080-6768 4939

Our 30-day No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the shipping date. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.

No. When we said, we'll return the money you paid in full, we meant it.

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy.

» Contact our customer delight team at 080-6768 4939.
» As soon as we receive your request we will courier you a Bluestone tamper proof package. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.
» Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Bluestone. Note that once the package is sealed, it cannot be opened unless destroyed.
» Once your package is ready, just contact our customer delight team and we will send a courier to pick it up from you.
» Once your returned item is received by Bluestone, your refund or new item will be processed.

Bluestone offers a Lifetime Exchange Policy. If the product and diamonds/stones are intact, the piece may be exchanged for any other item at 80% of the current market price. At the time of exchange, presentation of certification card is required.

Currently, we do not accept orders for custom designs that need to be made from scratch or altered in a minor way. Keep in touch, because we'll be doing so shortly.

Currently, we do not accept orders for custom designs. We are working hard to offer this to you soon.

Yes, we do have a selection of chains to offer you. Please select your pendant, after selecting the pendant that you like, there is an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

After selecting your pendant, please click on "BUY NOW" and then browse for an 18Kt Yellow or White gold chain

No, our apologies as of now we do not accept orders for custom sizes.

We have a complimentary plastic ring sizer that we'd be happy to send across to you. We'd love to help you get your ring size it right the first time!

You can use the drop down menus in our top navigation bar to browse by piece type or by gem. We also have very powerful text search. Just type what you are looking for in the search box in the upper right-hand corner of the site. You can find colors, styles, and price ranges this way also.

Rest assured, Bluestone.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).To know more about Conflict free diamonds.

Your jewellery will arrive in exclusive BlueStone gift boxes.

All jewellery bought from Bluestone.com is certified by IGI or HKD, some of the most respected and trusted diamond grading bodies in the world.

Yes we can arrange a duplicate for you for Rs 500. It will come with copy/duplicate written across the certificate as a watermark.

We offer complimentary ring resizing within 30 days from shipping date. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from date of shipping, if the design permits, we can resize the ring for a small charge.

Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.

Choose from our extensive collection of jewellery and accessories, and create moments that will last a lifetime!

We've taken care to ensure we avoid any costing involved in traditional showroom, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.

Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA), International Gemological Institute (IGI) and European Gemological Laboratory (EGL).

From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and a one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.

Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At BlueStone we believe in being just and ethical about our diamonds, and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.

We sell exclusively at www.bluestone.com. One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look to keep you happy!

The Gold Mine saving plan brought to you by BlueStone is a monthly saving plan that helps you invest better to buy jewellery of your choice. Under the Gold Mine saving plan, you will be paying a monthly installment for a period of 11 months and the 12^th month installment will be made by BlueStone and you can make a purchase of any jewellery of that total amount.

Under the Gold Mine saving plan you need to deposit a fixed installment every month for a period of 11 months with BlueStone. The 12^th month installment will be paid by BlueStone and you will be entitled to jewellery of that amount.

Anyone above 18 years of age is eligible to enroll in the Gold Mine saving plan.

No, you need to pay the first installment online before you are given an Order ID.

No, you cannot change the amount after the first installment has been made. However, you can always enroll and create a new account under the Gold Mine saving plan.

Bluestone offers three methods to make payments for your order: Credit Card (Master Cards and Visa), Debit Cards (Master Cards and Visa), and Net Banking.
All Credit/Debit card details remain confidential and private. Bluestone and our trusted payment gateways use SSL encryption technology to protect your card information.

Ideally, you have to pay installments every month. If you decide to pay all installments at one go and make a purchase, then you will not avail the 12^th month free installment from BlueStone. However, if you do pay all the installments at one go and are willing to wait till 12 months to make a purchase, then you can avail the 12^th month free installment from BlueStone.

You can redeem your account at any time that is convenient after the 12^th month.

You can buy jewellery for the amount that is accumulated till date, but you will not avail the 12^th month free installment from BlueStone in case you buy before the maturity date.

No, cash refunds are not allowed in the Gold Mine saving plan.

Please follow these simple steps:
» Select your piece of Jewellery and "Add to your Shopping Bag'
» Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'
» Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping
» Enter your shipping details and continue to the Payment Options
» Select your Mode of Payment and Place the order
» You will receive an order confirmation email to the e-mail you provided while placing your order.

Sure.You can browse through our designs on the website and order your selected design by phone. Our customer Delight representative would help you place the order. Please contact them at 080-6768 4939

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.

Please contact our Customer Delight team at 080-6768 4939 to cancel your orders.

Please log in to your Bluestone account and track your order in the "Order History" section of your account.

Bluestone offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.

All Credit/Debit card details remain confidential and private. Bluestone and our trusted payment gateways use SSL encryption technology to protect your card information.

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

Prices on Bluestone.com are subject to change without notice. Please expect to be charged the price for the Bluestone merchandise you buy as it is listed on the day of purchase

We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private. Bluestone and our trusted payment gateways use SSL encryption technology to protect your card information

The refunded amount will be directly credited to your bank account after we receive your jewellery. Please mail or call our customer delight team with your bank account and IFSC code which can be found printed on your cheque book.

All sales prices are final and Bluestone does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.

We offer complimentary ring resizing within 30 days from shipping date. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from date of shipping, if the design permits, we can resize the ring for a small charge.

If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with product, you can return the product to us within 30 days, we have a 30-day No questions asked Return Policy.

Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 30 day return and lifetime exchange policy, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.

Our 30-day No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date. Yes, It's that simple .We can only accept the product without custom engraving, in its original condition and with the certification. Will you withhold some shipping charges when I return the product within 30 days? No. When we said, we'll return the money you paid in full, we meant it.

Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day return policy.

How do I return the product to Bluestone within 30days?

1. Call our customer delight team to place your return request.

2. We will courier a Bluestone tamper proof package to you. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.

3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Bluestone. Note that once the package is sealed, it cannot be opened unless destroyed.

4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

5. Once your returned item is received by Bluestone, your refund or new item will be processed.

Our 30-day No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Bluestone offers a Lifetime Exchange Policy. If the product and diamonds/stones are intact, the piece may be exchanged for any other item at 80% of the current market price. At the time of exchange, presentation of certification card is required.

Bluestone provides free delivery/shipping on all items within India. Our delivery date depends on the product that you select. We have several products which can be delivered to you in 3 working days. You can see these products here: http://www.bluestone.com/jewellery/3-day-delivery.html

Some of our products are  ‘Made to Order’ and we take 10 business days to deliver these ‘Made to Order’ jewellery pieces safely to you. These 10 business days do not include Saturdays, Sundays and other festive holidays.

All goods will be fully insured by Bluestone until they reach you, so your purchase is 100% safe.

Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.

We can be reached at cs@bluestone.com or at 080-6768 4939 between 8 am to 10 pm.

Our registered office address is:

Jewels Online Distribution India Pvt. Limited
212/A, 1st Floor,
1st Main Road,
2nd Stage, Domlur,
Bangalore 560071
Karnataka, India